(Last Updated 09-Feb-2024)

Mwalimu Privacy Policy Summary

This page gives the details of Mwalimu Privacy Policy. Mwalimu is not a legal entity but a product of EurekaLinks Ltd. This Privacy Policy therefore regulates the use of Mwalimu as a product under EurekaLinks Ltd.

Personal information collected

The Mwalimu tool collects information when:

• You request for school code by providing names and email contact.
• You register your school using school code to access the restricted school area. The school area allows access to high quality examinations.
• You view and interact with Mwalimu pages, features, and functionality, including Mwalimu mobile applications and platform technology (like “Submiting content in the book bank section or providing questions/answers under Q/A section”). We also collect your IP address, browser type, operating system, mobile carrier, and your ISP, and receive the URLs of sites from which you arrive or leave the Mwalimu website.
• Stored cookies allow us to recognize you and customize your experience.
• You interact with third party services available through Mwalimu like surveys, polls or other third party research undertaken with your consent.

Uses of personal information

We use the information you provide to:

• Share your content with other Users, or provide your personal details to third parties offering combined services with Mwalimu;
• Administer your account with us and customize the service we provide to you and other Users; and to
• Send you service or promotional communications through email and notices on the Mwalimu website.

We do not sell, rent, or otherwise provide personally identifiable information to third parties without your consent. Please note that in order to fulfill your requests for paid services (e.g., subscribing for examinations), we share your payment information with our payment processors.

Your Information Choices

You can:

• Review, enhance or edit your personal information through your school page;
• Change your settings to control visibility and accessibility through our website;
• Tell us to close your Mwalimu account.

Your obligations to other Users.

• Do not abuse the Mwalimu service by using it to spam, abuse, harass, or otherwise violate the User Agreement or Privacy Policy.

Security

• Personal information you provide will be secured in accordance with industry standards and technology. Since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to Mwalimu. There is no guarantee that information may not be accessed, copied, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
• You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications at all times.

How to contact us

If you have questions or comments please send them to us mwalimu@eureka.ug
or contact us at:
EurekaLinks (U) Ltd
Kalinabiri Close, Ntinda
P. O. Box 71152
Kampala
Uganda

Mwalimu Privacy Policy Details

Introduction:
The mission of Mwalimu is to provide a platform for e-learning for secondary and primary education in Uganda.Mwalimu is an innovative tool that supports high school students enjoy learning. Effort has been made to ensure that only gaps in existing educational programmes are addressed by Mwalimu. Mwalimu allows interested users (students and teachers) to dynamically make their own books from a knowledgebase rich with various subjects content. In particular, the constraint of lack of books especially in rural schools.

Through the question bank sub-system, Mwalimu provides access to questions and answers to its users. New questions are submitted by students and suggested answers by other students/teachers are verified and added to the question bank. Mwalimu also provides standard end of school term examinations that are accessed, printed and administered across registered schools as time tabled. Marking guides are enabled when the specific examination is supposedly completed.

Mwalimu is not a legal entity but a product of EurekaLinks Ltd.This Privacy Policy therefore regulates the use of Mwalimu as a product under EurekaLinks Ltd.

Here are the two main types of information on Mwalimu:

Content. The content you provide may contain author information such as names. The author name is optional and once provided, is shared with the corresponding information.

School details. As you register your school, the school name, address becomes available on our webpages.

Of course, maintaining your trust is our top concern, so we adhere to the following principles to protect your privacy:

• We do not rent, sell, or otherwise provide your personally identifiable information to third parties without your consent, except as described in this policy or as required by law.
• We do not share any information you have not chosen to display on your Mwalimu profile to other parties, unless compelled by law, or as necessary to enforce our User Agreement or protect the rights, property, or personal safety of Mwalimu, its Users, and the public.
• All information that you provide will be protected with industry standard protocols and technology.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by means of a notice on our home page so that you may access and review the changes to this document in advance of your continued use of the service. If you object to any changes, you may close your account.
By continuing to use the Mwalimu service after notice of changes has been sent to you or published on the Mwalimu website, you are consenting to the changes.

What Mwalimu’s Privacy Policy Covers:

1. Information collected by Mwalimu.
2. How Mwalimu uses your information.
3. Your obligations as a User.
4. Security.
5. How to contact us.

1. Information Collected

The mission of Mwalimu is to provide educational content for wholistic e-learning for secondary and primary education in Uganda. To achieve this mission, Mwalimu crowdsources content from Users, approves this content using a team of consultants and provides the approved content to the public. The providers of this content also optionally give their personal details which is made public with the content they provide. If you have any hesitation about providing information to us and/or having your information displayed on the Mwalimu website or otherwise used in any manner permitted in this Privacy Policy and the User Agreement, you should not become a member of the Mwalimu community; and, if you are already a member, you should close your account.

We collect your personal information when:

• You request for school code by providing names and email contact. A school is needed to access the examinations. Since our examinations are set by senior examiners in the country, we consider this attractive to most schools and charge a fee for it. The code is sent to user email once a nominal has been paid to Mwalimu through mobile money, bank transfer or physical payment.>
• You register your school using school code to access the restricted school area. The school area allows access to examinations as well as allows schools to provide content which could earn them points and eventually waivers to freely access the examinations.
• You view and interact with Mwalimu pages, features, and functionality, including Mwalimu mobile applications and platform technology (like “Submiting content in the book bank section or providing questions/answers under Q/A section”). We also collect your IP address, browser type, operating system, mobile carrier, and your ISP, and receive the URLs of sites from which you arrive or leave the Mwalimu website.
• Stored cookies allow us to recognize you and customize your experience.
  Like most websites, we use cookies and web log files to track site usage and trends, to improve the quality of our service, to customize your experience on Mwalimu.
• You interact with third party services available through Mwalimu like surveys, polls or other third party research undertaken with your consent.

2. Uses of personal information

Consent to Mwalimu Processing Information About You

The information you provide to Mwalimu may reveal, or allow others to identify, your names, school, district, educational content and other educational aspects. By providing information to us for the purposes of creating your individual or school account or adding any additional details to your Mwalimu profile, you are expressly and voluntarily accepting the terms and conditions of this Privacy Policy and Mwalimu’s User Agreement that allow Mwalimu to process information about you. Supplying information to Mwalimu, including any information deemed “sensitive” by applicable law, is entirely voluntary on your part. You have the right to withdraw your consent to Mwalimu’s collection and processing of your information at any time, in accordance with the terms of this Privacy Policy and the User Agreement, by changing your settings, or by close your account, but please note that your withdrawal of consent will not be retroactive.

Mwalimu Communications

As described in the User Agreement, we will communicate with you through email, notices posted on the Mwalimu website, or through other means available through the service, including mobile text messages. We may send you a series of emails that help inform new Users about the features of the Services, and we will also send you service messages relating to the functioning of the Services. We may also send you messages with promotional information directly or on behalf of our partners, unless you have opted out of receiving promotional information.

You can change your e-mail and contact preferences at any time by logging into your account and changing your settings related to your email notification choices. If you wish, you can also opt-out of receiving promotional emails by sending a request to Mwalimu customer service through our info@eureka.ug email.
Please be aware that you cannot opt-out of receiving service messages from Mwalimu. Also, if we send communications to you via the carrier service with which you have a mobile communications subscription or otherwise have access, you understand you will pay any service fees associated with your receipt of messages on your mobile device (including text messaging charges).

User Communications

Many communications you initiate through Mwalimu (e.g., questions submited seeking for answers) will list your name in the header of the message. If you do not provide your name, then the message becomes anonymous.

Customized Content

We use information you provide to us (or to third parties with whom Mwalimu offers combined services) to customize your experience on our website. For example, when you provide an answer to a question and this is approved by our subject consultants, we will display your names and total contribution that you made in the past.

Sharing Information with Third Parties

Mwalimu takes the privacy of our Users very seriously, and we do not sell, rent, or otherwise provide your personally identifiable information to third parties, except as described in this policy. We will also not share other personal information not published to your profile or generated through engagement with other Mwalimu services (Book Bank, Q/A Bank, etc.) without your explicit consent or to carry out your instructions (for example, to process payment information) unless, disclosure is reasonably necessary in our opinion to:

1. Comply with legal process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures;
2. Enforce this Agreement;
3. Respond to claims of a violation of the rights of third parties, whether or not the third party is a User, individual, or government agency;
4. Respond to customer service inquiries; or
5. Protect the rights, property, or personal safety of Mwalimu, our Users or the public.

We may provide aggregated anonymous data about the usage of the Services to third parties for purposes that we deem, in our sole discretion, to be appropriate, including to prospective advertisers on Mwalimu.

Polls and Surveys

Polls and Surveys may be conducted by Mwalimu, Mwalimu Users or third parties. As a User, you may be invited to participate in polls and surveys from the Mwalimu website. Your selection may be random, or it may be based on your non-personally identifiable information, such as job title, geography, school size. Whether or not you decide to participate in a poll or survey is completely up to you.

After you complete a poll, you will be given access to the aggregate responses of the poll on a results page. Some third parties may target advertisements to you on the results page based on your answers in the poll. We may use third parties to deliver incentives to you to participate in surveys or polls. If the delivery of incentives requires your contact information, you may be asked to provide personally identifiable information to the third party fulfilling the incentive offer, which will only be used for the purpose of delivering incentives and/or verifying your contact information. It is up to you whether you provide this information, or whether you desire to take advantage of an incentive.

Search

We offer search services to help find information and the content you need. Mwalimu search also allows Users to find participating schools and connect with them.

3. Your Obligations

As a User, you have certain obligations to other Users. Some of these obligations are imposed by applicable law and regulations, and others have become commonplace in user-friendly communities of like-minded members such as Mwalimu:

1. You must, at all times, abide by the terms and conditions of the then-current Privacy Policy and User Agreement. This includes respecting all intellectual property rights that may belong to third parties (such as trademarks or photographs).
3. You must not provide to Mwalimu information/content that you believe might be injurious or detrimental to your person or to your professional or social status.
4. You must keep your username and password confidential and not share it with others.

Any violation of these guidelines may lead to the restriction, suspension or termination of your account at the sole discretion of Mwalimu.

Important information

Children and Minors

Children under the age of 10 are not eligible to use our service.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way we treat your personally identifiable information, or in the Privacy Policy document itself, we will display a notice on the Mwalimu website or send you an email, so that you may review the changed terms prior to continuing to use the site. As always, if you object to any of the changes to our terms, and you no longer wish to use Mwalimu, you may close your account. Unless stated otherwise, our current Privacy Policy applies to all information that Mwalimu has about you and your account.

Using the Mwalimu resource after a notice of changes has been sent to you or published on our site shall constitute consent to the changed terms or practices.

4. Security

In order to help secure your personal information, access to your data on Mwalimu is password-protected, and sensitive data (such as mobile money transfers) is protected by the service providers. To protect any data you store on our servers, Mwalimu also regularly audits its system for possible vulnerabilities and attacks, and we use a tier-one secured-access data center. However, since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to Mwalimu. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails, instant messaging, and similar means of communication with other Users of Mwalimu are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

5. How to contact us

If you have questions or comments please send them to us mwalimu@eureka.ug
or contact us at:
EurekaLinks (U) Ltd
Kalinabiri Close, Ntinda
P. O. Box 71152
Kampala
Uganda